General Policy

These are HairliciousZim.com’s (“Hairlicious”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the HairliciousZim.com website.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Any product not purchased from HairliciousZim.com

Any product that is returned without original packaging and accessories, including box, inside packaging, and all other items originally included with the product

Any product that exhibits physical damage

Clearance and buy one get one free Item

Sale of “clearance item” or “buy one get one free items” will be final sale. There will be no refund or store credit for clearance or buy one get one free items.

Out-of-Stock (Back-Order) Items

If item is out of stock (Back-Order), we will cancel and issue a refund for the item(s). We cannot process any exchanges for the item(s) that is out of stock.

Standard Return Policy

Return all goods for refund within: 7 calendar days

This is our Standard Return Policy. Items covered by this policy (those products for which Hairlicious states “This item may be returned for a refund within 7 days.

The following conditions are not acceptable for return, and will result in the hair product being returned to you at your expense:

Any hair that is burned or missing hair piece

Any hair that is missing outside package

Hair Products Return Policy

Return for refund within: 7 calendar days

This is our Standard Return Policy. Items covered by this policy (those products for which Hairlicious states “This item may be returned for a refund within 7 days. “Return” constitutes receipt of the product by HairliciousZim.

The following conditions are not acceptable for return, and will result in the hair product being returned to you at your expense:

Any hair that is burned or missing hair piece

Any hair that is missing outside package

Hair Care, Skin Care, Nail Care, Cosmetic, General Merchandise Return Policy

Return for refund within: 7 calendar days

Products that state “This item is covered by Hairlicious.com’s General Return Policy”, must be returned to Hairlicious within 7 calendar days. Products covered by this return policy may be returned for a refund. In order for a full refund or store credit item has to be in its original condition as we have shipped it out to customer if not there may be restocking fee up to 30%. “Return” constitutes receipt of the product by Hairlicious.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Hairlicious being returned to you at your expense:

Item missing the original packaging

Merchandise missing part of item

Purchase Agreement

By accepting delivery of any product ordered from Hairlicious.com (“Hairlicious.com”), you (“Customer”) agree to be bound by the terms and conditions listed below. You and Hairlicious.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Hairlicious.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Hairlicious.com.

Acceptable Payment Methods

VISA

MASTERCARD

ECOCASH

Shipping Methods

Ground – 5 to 7 business days + 24-72 hours to process the order.

Swift 3Day – 3 business days + 24-72 hours to process the order.

Swift Next Day Residential – Delivery within 1 business day + 24-72 hours to process the order.

All orders MAY require 24-72 hours processing time before shipping.

Hairlicious.com does not process orders during weekends.

No UPS deliveries will be made on Saturday or Sunday.

Hairlicious.com does not guarantee same day shipping.

Hairlicious.com will use either Swift or Courier Service to ship out order.

HairliciousZim reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any monies that are owed to HairliciousZim. HairliciousZim is in no way responsible for any shipment that is not delivered and by purchasing from HairliciousZim. You are agreeing to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable due to Mother Nature or has been miss-delivered unless the fault is of HairliciousZim.

Free Shipping

Free shipping is only applicable for delieveries in Harare CBD ONLY.

Hairlicious.com cross-ship item(s) under a special circumstance. Items may be cross-shipped if the following criteria are met:

  1. The customer first agrees to purchase the replacement item.
  2. The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Hairlicious.com.
  3. Under no circumstance will Hairlicious.com cross-ship merchandise beyond 7 calendar days from the original invoice date.

Wrong item

If you received wrong item (color, length, item) please contact us within 5 business days of receiving item(s) for us to investigate on the matter. We require you to take picture of the wrong item and e-mail it to one of our customer care representative to verify that you received wrong items. Once we verify that you receive wrong item we will e-mail or fax you UPS pre-paid return label for you to send the wrong item back to us.

  1. We will ship out correct item once we verify that you have mailed out incorrect item back to us.
  2. If you want to get refunded we will refund once we receive item and inspect the item
  3. If we don’t receive wrong item within 7 calendar days of you contacting us we will void out the Swift return label and reject the wrong item back to you.

Promo Codes

Hairlicious.com will sometimes furnish a code that can be used for promotions on our Web site. These promotional codes may be found in online advertisements, sent via email to promotion subscribers, presented on the Hairlicious.com Web site. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or discount. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $15.00 off your next purchase, you would need to spend more than $15.00 to redeem your discount.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 7 calendar days from the original invoice date for a refund or a store credit. A restocking fee up to 30% may apply. These terms apply to all refunds. Most products are shipped with a refund/store credit guarantee period unless otherwise noted in the product listing. Customers must inform Hairlicious.com of any order discrepancy within 5 calendar days from the invoice date so that we may investigate and resolve the situation accordingly.

Hairlicious.com SATISFACTION GUARANTEE – Hairlicious.com offers our customers a 7 days replacement or refund guarantee on all purchases, except:

Any clearance items.

Any buy one get one free items

Physical Damage Policy

Physical damage to any product purchased at Hairlicious.com will effectively void return policy. Physical damage includes item that has been altered, cut or damaged, missing item package will void return policy. As a result, Hairlicious.com will return any physically damaged item back to the customer at the customer’s expense.

Lost Package Policy

Lost package will go through trace department (Swift) and trace will take 1 to 30 business days to complete before we can either issue refund, reprocess, or store credit.

Restocking Fee

A restocking fee up to 30% may apply to all returns for refund or store credit. Shipping charges are non-refundable. No refund or store credit after 7 calendar days.

For “Return to Sender” or “delivery refused” there will be a 25% restocking fee from the subtotal. For “Return to Sender” or “delivery refused” shipping cost will not be refunded. Hairlicious.com is not responsible for the shipping cost to have the package reshipped if requested.

Processing Time

You can expect your order to be processed and ship out within 24-72 business hours from order time, and there are no problems with payment verification. Hairlicious.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Backorders

Occasional inventory discrepancies may occur due to inaccurate inventory counts. In that instance we will cancel the back ordered item(s) as soon as we are notified by the manufacturer that the item is not available. The refund will be processed back to original credit/debit card that was used for the item, along with any applicable tax fees and shipping charges.

Order status

Hairlicious.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Hairlicious.com ID once your order has shipped. You may also acquire your order status by logging in to your Hairlicious account on our Web site.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

Hairlicious.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from Hairlicious.com are updates to any recent orders and/or returns.

Changing Order

You may request to change your shipping address or shipping method once you submit your order. However, we can’t make changes to your order item once you submit your order. To make changes to your shipping address or shipping method, whatsapp us at 0772404244 during Hairlicious hours of operation. Please, have your order number or customer number ready for better assistance. We do not take order change via e-mail due to email because it is unlikely we will receive the message in time to make an adjustment due to the sheer number of emails we receive each day.

Cancelling an Order

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply whatsapp 0772404244 during Hairlicious hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-3 business days. We do not take cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Product Listings

Hairlicious.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Hairlicious.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Hairlicious.com are provided as resources to customers looking for additional information and/or professional opinion. Hairlicious.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

Hairlicious.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Hairlicious.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to color revisions, color deviations that may be considered inconsequential by the manufacturer. Hairlicious.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Hairlicious.com will not be held responsible for product revision changes.

Product Reviews

Hairlicious.com reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

Offensive or abusive language.

Prices and availability can change very quickly on the Hairlicious.com Web site, so please leave such information out of your review.

References to other stores/resellers.

Comments on products that were either physically damaged or misused.

Replies to existing customer reviews; please do not attempt to initiate discussions here.

Comparisons to competing brands/products of competing brands.

Criticism of Hairlicious service or the service of our operations partners.

Illegal content

Invasions of personal privacy

Pornography or obscenity

Hate or incitement of violence, threats of harm or safety of a person

Graphic violence or other acts resulting in serious injury or death

Any violations of copyright.

We may change these policies at any time without notice.

Satisfaction Guarantee

Hairlicious.com offers our customers satisfaction guarantee by offering 7 calendar days to return issuing store credit or refund guarantee on all purchases, except:

Any clearance items.

Any buy one get one free items.

To take advantage of Hairlicious satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Hairlicious Return Policy Procedure will result in the loss of Hairlicious refund/store credit guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

To return a product in compliance with Hairlicious satisfaction guarantee, you must obtain a Return Merchandise Authorization (“RMA”) number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Hairlicious.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Hairlicious.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to Hairlicious.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, tags and other accessories provided by the manufacturer. If any component of the returned product is missing, Hairlicious Return Procedure will be breached and Hairlicious.com may in its sole and absolute discretion reject the entire return or choose to impose restocking charges up to 30% against the customer for replacement of the missing component(s).

Hairlicious.com will not refund to Customer the original shipping charges. In addition, Hairlicious.com may assess restocking fee up to 30% against the Customer’s account on all returns for refund or store credit.

Warranties; All Product Sold “AS-IS” or “With All Faults”

HAIRLICIOUS.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY HAIRLICIOUS.COM ARE NOT MANUFACTURED BY HAIRLICIOUS.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER’S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). HAIRLICIOUS.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. HAIRLICIOUS.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. HAIRLICIOUS.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH HAIRLICIOUS.COM ARE SOLD “AS-IS” OR “WITH ALL FAULTS.” THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR HAIRLICIOUS.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES HAIRLICIOUS.COM ‘S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. HAIRLICIOUS.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. HAIRLICIOUS.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT HAIRLICIOUS.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

Hairlicious does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Hairlicious unless Customer has provided clear and conspicuous notice to Hairlicious and has received prior written consent from Hairlicious.

Orders

An order is not binding upon Hairlicious.com until it is accepted; Hairlicious.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Hairlicious.com. You agree to pay the amount(s) due as specified on the invoice.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Hairlicious invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund or store credit to Hairlicious.

Risk of Loss

Hairlicious.com will arrange for shipment of ordered product(s) to the Customer shipping point and risk of loss passes to the Customer upon delivery to the carrier. Hairlicious.com will advise Customer of estimated shipping dates, but Hairlicious.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Illinois law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Hairlicious invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Hairlicious.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Hairlicious.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Privacy Policy

Hairlicious.com is the sole owner of the information that is collected on this site. We do not, and will not sell, or share in any way, any information to any outside parties, except those outlined in this policy. We collect information from the customer(s) to process their order(s). We also use this information to inform the customer(s) about relevant issues regarding their account. We collect information that is relevant to processing orders and other topics related to this. Information that we collect includes but is not limited to name, shipping address, billing address, telephone numbers, e-mail address, and credit/debit card information for your payment. We also require that you submit a password that corresponds with your username. This allows you access to your personal account information. To safeguard this keep your personal information secret. DO NOT share this information with anyone. Your contact information is also used to send notification to you regarding promotions.

Ordering/Registration

In order to process any order at Hairlicious.com you must complete the registration process. While you are registering you will be required to provide your name, shipping address, billing address, e-mail address, and telephone number. This information is used to keep you the customer informed with the latest updates including order status information which are sent to you via e-mail. The majority of the information that we collect during the registration process is used to process any order(s) placed on your account. During the order process you will have to provide credit/debit card information, this is for billing purposes and to fill your order. Other financial information maybe collected if you choose to pay using a different payment method. During the check process the information is encrypted and sent to our online merchant company. This is a much enhanced service and we treat your information with the highest form of priority, and respect. We will not share your financial information with any third party except those outlined in this policy.

Information Sharing

We may employ third party companies to perform general functions on our behalf. These functions may include, package delivery, marketing assistance. The third parties that we employ have severely limited access to your information. Also only relevant information will be passed to these third party companies, this information will be used for the task relevant to the function. The third party companies that we share your information with are not allowed to pass on your information to anyone else.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, or comply with, court order, judicial proceeding(s) or any other legal process served on our Web site.

Security

Hairlicious.com is proud to serve our customers. Our number one priority is our customers and as such, we safeguard your information online and offline. We safeguard your personal information at all times and have implemented some of the most advanced ways to ensure your safety while shopping at Hairlicious.com.

When you are processing your order online you will be asked for sensitive information. When you are entering this information in our online form, it is encrypted using the industry leading technology SSL. This encryption is a 256 bit encryption by Verisign, also an industry leader. Access to the sensitive information is restricted. All representatives at Hairlicious.com are not able to view financial information such as your credit/debit card information expiration date and CID number. This information is not housed here at Hairlicious.com it is held in a secure server at an undisclosed location